Frequently Asked Questions
- CHANGED MIND ABOUT ORDER
If you do not want an item that you ordered and it has not been shipped yet, you can contact us requesting a cancellation of the order.
If it has already been shipped you can refuse the package or ship it back to us for a refund of the item, not shipping cost both ways, once we receive it back.
- BROKEN ITEM
If you receive a broken item please contact us by email or FB and we will give you all available returning or exchanging options for the item.
- I HAVEN'T RECEIVED MY ITEM YET
All our shipment have a tracking number provided. Please check it to see where and when to expect your package.
If the tracking number shows "delivered" status, please contact you local carrier or post office for the best resolution.
- LOOKING FOR SPECIFIC ITEM THAT WE HAVEN'T IN SELL
For any question about items that we aren't selling you can contact us and we try to do the best for you. We visit the Parks and Stores on a weekly bases so we have the most recent and accurate inventory available.
- BEST PRICE
We do not accept offers on our products since we have already found our best price to maintain but make sure to check our coupon page to find the perfect deal for you.
- CONDITIONS OF THE ITEMS
All our products are Authentic, New, Never opened, with no defects, and still in the original packing.
- SHIPPING METHOD
We use USPS with the following services: First Class Mail, Priority Mail, Priority Mail Express and we ship within 1 business day from the order date and the estimated delivery date at checkout is almost always accurate. We can also use different carriers if requested.
- BUY AN ITEM AND SHIP TO ANOTHER PERSON
You can buy an item and ship it to whoever you like. Just provide the shipping address at checkout and we will ship it there.
- WHERE DO WE SHIP
We ship worldwide. You just have to insert your address at checkout.
For international shippings, we mark the package as a gift of $14.99 value to try to help with the customs fees but we cannot guarantee that there won't be anything to pay since it varies form country to country.
- WRAP METHOD
We ship all our items properly wrap for ensure a perfect condition during the shipping and delivery.